# Questions people ask > Source: https://test-allsweb.allsweb.net/sixpanel/docs/faq > Markdown for agents: https://test-allsweb.allsweb.net/sixpanel/docs/faq.md > Publisher: AllsWeb (www.allsweb.com) Part of: SixPanel documentation **What this page is for:** short, honest answers to the questions that come up most, and how to reach support. **You need** nothing. Every answer here either stands on its own or points at the page that has the steps. ## Where is everything on disk? SixPanel puts its own files in one place and leaves the rest of the machine looking like an ordinary Ubuntu server. | Path | What is in it | |---|---| | `/opt/sixpanel` | SixPanel itself: the panel, the command line, the installer, and its settings file | | `/opt/sixpanel/data/panel` | the panel's own state | | `/opt/sixpanel/data/backups` | local backups | | `/var/www/admin` | your first project's 6ammart application code | | `/var/www/react` | your first project's customer website | | `/var/www//admin` and `/var/www//react` | any other project's code | | `/var/lib/mysql` or `/var/lib/mariadb` | the database files, where Ubuntu's MariaDB keeps them — which of the two depends on your Ubuntu release, and `sixpanel disk` prints the one on your server | | `/etc/letsencrypt` | certificates | | `/etc/nginx` and `/etc/sixpanel/nginx` | the web server, and the site files the panel writes | | `/etc/php//fpm/pool.d` | one PHP worker pool per project — PHP 8.5 on Ubuntu 26.04, and the Server page shows yours | ## Where are the containers? There are none, and that is the point: nginx, PHP-FPM, MariaDB and Redis are your own distribution's packages, started and stopped by systemd, with their configuration in the usual places. `systemctl status nginx` works, and so does `journalctl -u ` — the service is named after the PHP series your release ships, which the Server page shows you. If you know Linux, nothing here is hidden behind another layer. Redis is the one that is not a single service: each project runs its own `redis-server@six-` instance, which is Ubuntu's own template unit doing exactly what its own documentation describes. `systemctl status redis-server@six-shop` works the same way. The per-project background workers are systemd units too, named after the project: `sixpanel-queue@.service`, `sixpanel-schedule@.timer`, `sixpanel-reverb@.service` and `sixpanel-react@.service`. The panel's short names (`queue`, `scheduler`, `reverb`, `react`) are just friendlier labels for those. ## Which operating systems are supported? **Ask your provider for Ubuntu 26.04 LTS.** Ubuntu 24.04 LTS and Debian 13 (trixie) also work and are still supported; 26.04 is the one we build and test every release on, and the one with the longest security runway. Anything older is refused by name before the installer downloads a thing. That is a real design decision, not caution. The whole serving stack comes from your release's own package archive at the versions it ships and supports — no third-party package sources for the web server, the database, PHP or the certificate tool. Security fixes then arrive from the distribution, on its own schedule, and nothing on your server depends on somebody else keeping a repository alive. Security support runs to April 2031. For a new server, ask your provider for Ubuntu 26.04 LTS by name. Its security support runs to April 2031 and its archive carries PHP 8.5, so nothing on the server is waiting on a version that is about to go unsupported. ## Can I use an arm64 / Graviton server? **Yes.** Both processor types are supported — x86_64 (amd64) and arm64 (aarch64) — and the install command is the same for both. AWS Graviton (`t4g`, `c7g`, `m7g`), Ampere, Oracle's ARM shapes and Hetzner's `CAX` line all work. The panel ships as compiled code, which only runs on the processor type it was built for, so there is a separate build per architecture; the installer works out which one your server needs and fetches it. Nothing extra to ask for or paste. **Neither is the faster choice.** On two servers of the same shape (2 cores, ~3.8 GB, Ubuntu 26.04), the ARM box was 28 % faster on plain PHP integer work (0.61 s against 0.85 s) and slower on sha256 (0.20 s against 0.11 s), while Node favoured Intel (1.31 s against 1.52 s). The disk was identical on both — about 125 MB/s and 330 synced 4k writes per second, which is the storage tier's limit rather than the processor's. Pick on price: arm64 is often cheaper for the same shape, and that makes it a real option rather than a compromise. ## Can I reach the panel without a domain? Yes. That is the normal state right after the install: `https://SERVER-IP:PORT/SECRET-CODE`. The port is a random high number picked at install, and the address always ends in the secret code. ``` sudo sixpanel info ``` The panel is always `https`. On an IP address the certificate cannot match the name, so the browser warns once — click through it. That is expected. ## I lost the panel link ``` sudo sixpanel info # the whole link, and what is running sudo sixpanel open # the link, large, with a QR code for your phone ``` If the link ever leaked, issue a new one with `sudo sixpanel entry-code reset`. The old link stops working straight away. ## I lost the panel username ``` sudo sixpanel username ``` The login name is not plain `admin` — it was generated at install so that a robot which finds your login page has nothing to aim at. You can change it on the **Security** page. ## I lost the panel password ``` sudo sixpanel password reset ``` It confirms first, then prints a new password. The old one is stored as a one-way hash and cannot be recovered. ## Do I have to use two-factor login? You should. This panel controls your whole server, so a 6-digit code from your phone is the difference between a stolen password and a stolen server. You set it up at your first login — and that screen also offers **Not now — continue without two-factor login** if you have no phone to hand, which is recorded in your activity log and leaves your password as the only lock. You can turn it on later from the Security page in about a minute. If you lose the phone, `sudo sixpanel 2fa off` on the server forgets it, and your next login shows a fresh QR code to scan with the new one. See [Security](https://test-allsweb.allsweb.net/sixpanel/docs/security). ## Do I need a git repository, or can I just upload my zip? Either. The **Deploys** page offers both side by side, and both are supported paths for installing and for updating. Git additionally gives you a preview of what will change, rollback to any version, and deploys on `git push`. See [Install your 6ammart code](https://test-allsweb.allsweb.net/sixpanel/docs/install-app). ## Can I give my developer access without giving them my password? Yes — create a **temporary login**. It has its own name and password, ends by itself after the time you choose, can run the site, and can never see your secrets or change who gets in. There is also a read-only **demo login** for showing the panel to somebody. See [Let someone else in](https://test-allsweb.allsweb.net/sixpanel/docs/share-access). ## Can I change my shop's name after it is installed? Yes — in 6ammart's own admin panel, under its business settings. That is the name your customers read, and changing it there is safe at any time. **Projects** → **rename…** in SixPanel is a different thing: it changes only the label this panel shows you, so you can tell your projects apart. It signs nobody out and does not touch the site. See [Rename a project](https://test-allsweb.allsweb.net/sixpanel/docs/project-name). ## How do I know my backups actually work? The panel proves it. Every week it loads your newest backup into a throwaway database, counts what is inside, and deletes that copy again — your live data is never touched. The result is on the **Backups** page and on **Server → Health**. See [Backups](https://test-allsweb.allsweb.net/sixpanel/docs/backups). ## Can I see the backup password? Yes, whenever you like — it is your key, on your server. Press **Show the backup password** on the **Backups** page. Every time it is displayed, a line goes into the activity log, so a look is never silent. You can also change it: the panel re-keys every backup storage in place, and every backup you already have stays readable with the new password. See [Backups](https://test-allsweb.allsweb.net/sixpanel/docs/backups). ## Can I run this on one small server? Yes — that is the design target. 2 CPU cores and 4 GB of RAM run everything, and the install sizes the database, the cache and the PHP workers to fit your hardware. The installer refuses a server with less than about 1.2 GB and warns below 2 GB. On a small machine it also adds a swap file, because building the customer website is the one job that briefly wants more memory than the site ever does. For a second or third project on the same server, plan roughly 2 GB more RAM and 1–2 more cores each. See [More than one project on this server](https://test-allsweb.allsweb.net/sixpanel/docs/multiple-projects). ## Can I run my other websites on this server too? Yes, through SixPanel. A static website, a Node.js app, a PHP website, WordPress, or a website AI builds from your description each become a project beside your shop, with their own Linux account, folder, logs and backups: see [Websites and apps](https://test-allsweb.allsweb.net/sixpanel/docs/websites-and-apps). More **6ammart** projects are supported too: see [More than one project on this server](https://test-allsweb.allsweb.net/sixpanel/docs/multiple-projects). What does not work is a second system managing the same machine. The installer refuses a server that already has aaPanel, CloudPanel, cPanel or Plesk, or that has something else listening on ports 80 and 443 — SixPanel manages the web server, PHP, the database and certificates, and two systems doing that on one box break each other. Email for your domain and stacks other than those kinds (Python, Ruby, Go, Java) belong on a separate server. ## Can I install my own software on the server? Small things, yes — it is your machine. Two rules: - **Do not change the Node.js version.** The panel ships as bytecode that only the exact recorded version can load. See [Update SixPanel itself](https://test-allsweb.allsweb.net/sixpanel/docs/update-sixpanel). - **Do not add another web server or another PHP version** on ports 80 or 443, and do not add a second supervisor for the queue worker or the scheduler. Those are systemd units with restart policies; two supervisors fighting over one process is a real way to break a working site. ## Does an update touch my data or my code? No. Updating SixPanel replaces SixPanel's own code and configuration. Your settings file, your database, your uploads, your certificates, your local backups and your application code are left exactly as they are. See [Update SixPanel itself](https://test-allsweb.allsweb.net/sixpanel/docs/update-sixpanel). ## Is SixPanel's own code readable on my server? Mostly not. The panel's whole backend — its server, its libraries and its route modules — ships as compiled bytecode, and the readable sources are removed from the build. The files that run in your browser are minified and obfuscated. That is deterrence, not protection — anyone determined can still work out what the code does. We say this plainly rather than calling it security. The `sixpanel` command line and the installer ship as ordinary readable shell scripts, so the parts that run as root on your machine can be read before you run them. Your 6ammart code and your data are yours, and nothing here obscures them. ## Can I resell this, or use it for a client? Your 6ammart licence comes from CodeCanyon and is between you and the script's author. SixPanel's own licence terms came with your purchase. If you plan to install it for clients, ask us first — the answer is friendly, but it should come from us and not from a guess. ## What does a backup contain? Every project's database, plus uploaded files and each project's settings file. Not your code — code comes back from your git repository or your CodeCanyon zip. See [Backups](https://test-allsweb.allsweb.net/sixpanel/docs/backups). ## Do I need Cloudflare? No, but it helps a great deal here. It hides your server's address, absorbs junk traffic before it reaches you, and — once its token is connected — lets the panel create your DNS records and get real certificates without you touching a DNS dashboard or opening port 80 for them. Every record the panel creates is proxied. See [Cloudflare](https://test-allsweb.allsweb.net/sixpanel/docs/cloudflare) and [Firewall and ports](https://test-allsweb.allsweb.net/sixpanel/docs/firewall). ## Can I change the panel's port? Yes: ``` sudo sixpanel port 30000 ``` Open the new port at your hosting provider first, or the panel becomes unreachable. `sudo sixpanel port random` picks a **new** random port; it does not restore an old one. ## Can I edit server configuration in the Files tab? No, on purpose. The file manager is fenced to one project's code. SixPanel's own folders and the machine's configuration are out of reach so a wrong click cannot take the server down. Server-level files are edited over SSH. ## Which versions of 6amMart does SixPanel run? **6amMart 4.0 and newer.** The install and update paths check your code before they change anything, and stop with a clear message if it is older. 3.x is not supported and will not be. It is a different application under the same name — a different Laravel version, a different websocket package, and a different set of database tables — so running it here would mean a second product to build and test rather than a setting to flip. Upgrade with 6amtech's own update packages from your CodeCanyon downloads first. Your project's card on the home page shows which script and which release it is running, so you can see it at a glance. **Where the version comes from, and why your admin footer may disagree.** The panel reads it from your code, in `app/Http/Controllers/InstallController.php` — the line 6amMart's own installer writes into `.env`. It does not trust `.env` itself, because a fresh 6amMart download ships one left over from the previous release: a genuine 4.1 download says `SOFTWARE_VERSION=3.9` in that file, and your admin panel footer reads that same value. When the two disagree, the panel is reading the reliable one. ## How do I get support, and what should I send? Run this and send us the one file it writes: ``` sudo sixpanel support-bundle ``` Add one sentence about what you were doing and what you saw. That single file carries versions, the health report, service states, disk usage and the last 500 lines of every log. What is taken out before it is written: the SixPanel settings file is reduced to key names only, the panel's own state file — the one holding the password hash and the backup password — is not collected at all, and the secret code from your panel link plus common password-looking values are masked in the collected logs. Read the log files yourself before you send them if any of them worries you. Write to us at **support@allsweb.com** — the same address the software itself prints when it wants you to get in touch. Before you write, two places often hold the answer already: - the project's **Logs** page, where the first red line of a failed job is usually the real reason; - **Security** → **Activity log**, which shows what changed recently and from where. And the page that answers most things on its own: [When something is broken](https://test-allsweb.allsweb.net/sixpanel/docs/troubleshooting).